01284 663006
Why Choose Harmony Homecare Suffolk?
Harmony Homecare Suffolk is a distinguished provider of domiciliary care services, offering exceptional care to individuals over the age of eighteen. Our company is privately owned, with our main office situated in Newmarket, Suffolk. We take pride in our commitment to delivering the highest quality of care to our clients, driven by personal experiences that have shaped our philosophy.
At Harmony Homecare Suffolk, we offer a personalised homecare service that allows our clients to maintain their independence while receiving the highest standard of care. Our bespoke care plans are designed to meet the unique needs of each individual, ensuring that they can continue living in the comfort of their own homes while retaining their independence and dignity.
We serve a wide geographical area that includes Cambridgeshire, including Cambridge City, Newmarket, Bury St Edmunds, and all surrounding villages. Our team of compassionate and skilled carers are dedicated to providing the best care to our clients, and we continuously strive to improve our services to meet the evolving needs of our clients.
At Harmony Homecare Suffolk, we believe in good governance and transparency. We hold ourselves accountable and maintain an open and honest approach to achieve the best results and outcomes for our service users. Our values are embedded in our behaviors, decisions, and processes, and we continuously review and improve our practices to ensure safe and effective evidence-based care.
We are passionate about delivering high-quality care to our clients, and we would be delighted to discuss your care needs with you. Please do not hesitate to get in touch with us to learn more about how we can support you or your loved one.
Thank you for considering Harmony Homecare Suffolk as your care provider.
Every Carer is Directly Employed - By Us
At Harmony Homecare Suffolk, we are committed to providing the highest quality of care to our clients. We take pride in directly employing each and every one of our staff members, and we never use agency staff.
Our direct employment approach allows us to maintain the highest standards of care, ensuring that our carers are fully supported in their roles. We manage each carer's pay and benefits, including holiday pay, pension contributions, overtime, and travel expenses. Additionally, every carer has an assigned manager and mentor, providing them with the support they need to deliver exceptional care.
We understand that caring for our clients can sometimes be challenging, and we believe in supporting our carers so they can support you. That's why we offer a dedicated carer helpline, available 24/7, to provide them with the additional support they may need.
We take our commitment to quality care seriously, and we believe that our approach to direct employment is an important part of that commitment. Thank you for considering Harmony Homecare Suffolk for your care needs.
A Fully Regulated Service
We are proud to inform you that Harmony Homecare Suffolk is a fully regulated care provider under the Care Quality Commission (CQC). We understand the importance of choosing a reputable home care provider that can offer the necessary support and care that you or your loved one needs.
Unlike many other home care providers in the area, we do not operate as introductory agencies. This means that we take full responsibility for managing your care and support, from start to finish. We provide our clients with the peace of mind that comes with being fully licensed, registered, and regulated by the CQC.
At Harmony Homecare Suffolk, we believe that being fully regulated means being fully managed. We provide our clients with dedicated and highly skilled carers who are carefully selected, trained, and supervised to ensure the highest standards of care. We carry out regular supervisions, spot checks, and appraisals to monitor and review your care and support plan, and to ensure ongoing compliance with CQC regulations.
By choosing Harmony Homecare Suffolk, you are choosing a care provider that places your wellbeing and safety at the heart of everything we do. We understand that receiving care and support can be a daunting prospect, which is why we strive to provide our clients and their families with the highest levels of reassurance and confidence.
We are committed to providing exceptional care that meets the needs of each individual client. We believe that everyone deserves the highest quality of care, and we are proud to offer a service that is fully regulated, compliant, and compassionate.
If you have any questions or would like to learn more about our services, please do not hesitate to contact us. We look forward to the opportunity to provide you with the care and support that you deserve.
Personalised Support for your family
At Harmony Homecare Suffolk, we understand that care and support needs can change over time, and we appreciate the importance of providing a flexible and adaptable service to meet our clients' evolving needs.
To ensure we deliver the highest quality of care possible, our dedicated care manager will visit you in your home to conduct a thorough assessment. This assessment will guide us in creating a tailor-made care and support plan based on your daily routines, needs, and expected outcomes. We prioritize health and safety, and as such, our care manager will carry out full checks and procedures to ensure the well-being of both you and your carer.
We understand the need for regular review of care and support plans, which is why we conduct regular carer spot checks and supervisions to ensure we respond quickly to any changes and provide extra support or training if required.
To ensure our procedures are efficient and effective, we have invested in state-of-the-art technology, including secure mobile technology for monitoring home care visits. Our carers use a mobile phone to quickly clock-in and clock-out during each visit, enabling us to monitor visits in real-time and respond promptly to any delays or problems.
We believe that our robust systems and smart mobile technology allow us to deliver an exceptional level of service and maintain the highest standards of care for our clients.
Thank you for considering Harmony Homecare Suffolk. We look forward to the opportunity to support you or your loved one.