Why Choose Harmony Homecare Suffolk?
Harmony Homecare Suffolk is a privately owned domiciliary care company, based in Newmarket, Suffolk. Established in 2020, born out of personal experience and commitment to providing high quality of care to individuals over the age of eighteen.
Our personalised homecare service allows you the choice to remain independent in your own home, without compromising on the quality of your care. Our tailored care plans enable you to be able to stay with your own home environment, whilst retaining your independence and living the life you want to lead.
Our geographical area covers Cambridgeshire including Cambridge City, Newmarket, Bury St Edmunds, and all surrounding villages.
Harmony Homecare Suffolk value behaviours, decisions and processes are open to scrutiny, so we are able to develop safe and effective evidence-based practice. Good governance means that Harmony Homecare Suffolk recognise accountability, act on lessons learned and are honest and open in achieving the best results and outcomes for Service Users.
Every Carer is Directly Employed - By Us
Harmony Homecare Suffolk directly employees each and every one of their staff members, we never use agency staff - ever.
This is so important to us as we can ensure that each of our carers are delivering to the highest of standards and that they are fully supported in each of their roles.
As direct employees, we manage each carer’s pay and benefits, including their holiday pay, pension contributions, overtime and travel expenses. Each carer has an assigned manager and mentor, someone to go to with concerns or if they themselves need extra support.
We believe in supporting our carers so they can support you. We’re available 24/7 if they need extra help through our dedicated carer helpline.
A Fully Regulated Service
Harmony Homecare Suffolk is fully regulated with the Care Quality Commission (CQC).
Many other home care providers operate in the area as introductory agencies, therefore they are not regulated by CQC. once you have been introduced to your carer, you are then left to manage thieving else on your own, which includes paying their wages, covering holidays and sickness. There are no supervisions, spot checks or appraisals or reviews of your care and support plan, nor ongoing checks.
Fully regulated means fully managed.
By choosing Harmony Homecare Suffolk you are choosing a care provider who will manage your support from start to finish. And we are able to do this as we are fully licensed, registered and regulated with CQC.
With regulation comes compliance, and therefore peace of mind. Strict regulatory standards and regular independent checks offer extra reassurance, not just about the care that we provide but also about the carers we recruit.
Personalised Support for your family
Harmony Homecare Suffolk realise that care and support needs change over time, and sometimes quite suddenly. Harmony Homecare Suffolk realise the importance of providing a flexible and adaptable service.
At the beginning of your journey with Harmony Homecare Suffolk your dedicated care manger will visit you at your home for an assessment, taking you step-by-step through all of the essential information to create you a unique tailor made care and support plan, which is based around your daily routines, needs and expected outcomes. Your care manager will go through full checks and procedures to ensure the health and safety of yourself and your carer. We will regularly review your care and support plan and carry our carer spot checks and supervisions so we are able to respond as quickly as possible to any changes and arrange for extra support or training if required.
Robust systems and smart mobile technology
Smart procedures and checks are essential for ensuring a high-quality service and the welfare of our customers and carers. So we’ve invested in state-of-the-art technology so we can easily coordinate home care visits and safely set-up and oversee care packages.
We use secure mobile technology for monitoring home care visits. This involves each of our visiting carers using a mobile phone so they can quickly clock-in and clock-out every time they visit a customer.
Real-time monitoring means your local branch has a snap-shot of where all of their carers are at any one time. On the rare occasion that there’s a delay or problem, they will keep you up-to-date and make other arrangements if needed.