Personal Care
Help with washing, dressing and everyday routines, done with dignity and a bit of chat.
CQC rated Good · Suffolk
Care that feels like home.A familiar face, in your own home.
We're a small home care team serving Bury St Edmunds and communities right across Suffolk from our Newmarket office. We help adults stay safe and independent at home, near the people and things they love.
A small, consistent care team wherever possibleA free chat at your kitchen tableFully managed and fully insuredFrom a 30-minute visit to live-in care
Independently regulated · Locally trusted
"After two years with Harmony, we finally feel we can breathe." — Sarah W., daughter, Bury St Edmunds
Straightforward pricing
Home care from £20.49
We put together your quote after a free visit to your home. No hidden fees, no long tie-ins, no surprise weekend surcharges.
What we do
Care built around you, not a diagnosis.
Companionship
A friendly visit, a walk, a cup of tea made just how you like it. Company that beats loneliness.
Dementia Support
Patient, specialist care that keeps anxiety down and people safe in surroundings they know.
Respite Care
Short-term cover so family carers can rest, work, or simply take a break.
Meal & Household
Home-cooked meals, light housekeeping, shopping and errands, so the house keeps ticking over.
Medication Support
Prompting and administration from trained carers, with clear records kept every step of the way.
CQC-rated Good
Independently regulated by the Care Quality Commission, and rated Good.
On-call 24/7
A real person answers, day or night, if you're already a client.
No long contracts
Just 7 days' notice to cancel. No exit fees, ever.
0+
Suffolk families supported
0+
Trained local carers
0/7
On-call manager, day or night
0.0★
Average family rating
How it works
It starts with a conversation. Not a form.
- 1
You call us
A real person answers. No script, no queue. We listen and answer your questions.
- 2
Free home visit
Our assessor comes to you, meets the family, and writes a care plan together with you.
- 3
Meet your carers
We introduce your small team, so you see familiar faces wherever possible.
- 4
Care begins
Warm, dignified support, delivered exactly the way we agreed.
- 5
We stay involved
Regular reviews, an on-call manager, and room to adjust as things change.
Why Harmony
Rooted in Suffolk. Run by people who care.
We're a local team, not a national chain. That means smaller rounds, familiar faces wherever possible, and a manager you can actually get hold of.
- A consistent care team
- We build a small, dedicated team around each client, so faces stay familiar wherever possible.
- Care plans written with you
- Built together with the person and their family. Never copy-pasted.
- A real voice on the phone
- Someone who knows your name answers, day or night. Not a queue.
- Trained for the tricky stuff
- Dementia, end-of-life, PEG, stoma and catheter care all covered.
The Harmony difference
Not all home care is the same. Here's how we compare.
What matters
Harmony
Typical agency
Consistency of carers
A small, consistent team wherever possible
Rota-based, changing faces
Care plan
Written with you and your family
Generic template
Manager on the phone
A direct line to the manager
Call centre queue
Minimum visit
30 minutes, never rushed
15 minutes
Weekend / evening surcharge
None
Common (10–30%)
Cancellation
7 days' notice, no fees
Long contracts, exit fees
Real families, real outcomes
Stories from the people we care for.
Names have been changed to protect privacy. Every family agreed to share their story.
Dementia support · Bury St Edmunds
Margaret, 82 — keeping mum at home
After a difficult stay in hospital, Margaret's family were told a care home was the only option. We built a small team of three carers around her routine and kept in touch with her GP. Eighteen months on, she's still safely at home.
Outcome
3 daily visits · same 3 carers · 0 falls in 12 months
End of life · Stowmarket
Frank, 76 — dignity to the very end
Frank wanted to be at home with his wife. We worked alongside the district nurses, covered overnight sits and made sure his family had support too. He passed peacefully at home, surrounded by the people he loved.
Outcome
24/7 cover · family respite · end-of-life trained team
Hospital discharge · West Suffolk
Beryl, 79 — home within 48 hours
West Suffolk Hospital referred Beryl on a Friday afternoon. We did the assessment that same day, sorted medication support, and had her home safely by Saturday evening.
Outcome
48-hour turnaround · liaison with ward · GP notified
Our promises to you
Written down, so you can hold us to it.
Don't get on with a carer? We'll swap them
Tell us if a carer isn't the right fit and we'll replace them within 48 hours. It rarely happens, but you'll never be stuck.
Every carer DBS-checked and fully trained
Enhanced DBS, right-to-work checks, the Care Certificate, plus dementia and moving-and-handling training before their first visit.
You'll always reach a real person
In office hours, the manager. Out of hours, a senior carer on call. No queues, no press-1-for-this.
In their words
What Suffolk families tell us.
"The carers treat Mum like she's their own grandmother. After two years with Harmony we finally feel we can breathe."
Sarah W.
Daughter, Bury St Edmunds
"Reliable, kind and genuinely professional. Dad's quality of life is unrecognisable since they started."
James H.
Son, Stowmarket
"Harmony picked up a hospital discharge at 48 hours' notice. I cannot recommend them highly enough."
Dr. P. Allen
GP, West Suffolk
Free, no strings visit
Let's talk about what good care looks like for your family.
Speak to our care manager today. No script, no pressure. We'll listen, answer your questions and arrange a free visit whenever suits you.
Home care in your town
Local pages with the services, nearby villages and questions that come up most in each area.