Personal Care
Help with washing, dressing and everyday routines, done with dignity and a bit of chat.
CQC rated Good · Suffolk
Stay in your own home, with a familiar face.
Home care for adults across Bury St Edmunds and Suffolk, from locally recruited carers you'll actually get to know.
Free home visitFrom 30-minute visits to live-in careNo long contracts
Independently regulated · Locally trusted
Inspected and rated Good by the Care Quality Commission. Report published 19 September 2024. The CQC rates every service against five key questions — safe, effective, caring, responsive and well‑led — and publishes each rating in the report. Read our full CQC report.
What we do
Care built around you, not a diagnosis.
Companionship
A friendly visit, a walk, a cup of tea made just how you like it. Company that beats loneliness.
Dementia Support
Patient, specialist care that keeps anxiety down and people safe in surroundings they know.
Respite Care
Short-term cover so family carers can rest, work, or simply take a break.
Meal & Household
Home-cooked meals, light housekeeping, shopping and errands, so the house keeps ticking over.
Medication Support
Prompting and administration from trained carers, with clear records kept every step of the way.
How it works
It starts with a conversation. Not a form.
- 1
Today
You call us
A real person answers. No script, no queue. We listen and answer your questions.
- 2
Usually within 48 hours
Free home visit
Our assessor comes to you, meets the family, and writes a care plan together with you.
- 3
Before the first visit
Meet your carers
We introduce your small team, so you see familiar faces wherever possible.
- 4
Often the same week
Care begins
Warm, dignified support, delivered exactly the way we agreed.
- 5
Every few months
We stay involved
Regular reviews, an on-call manager, and room to adjust as things change.
Real families, real outcomes
Stories from the people we care for.
Names have been changed to protect privacy. Every family agreed to share their story.
Dementia support · Bury St Edmunds
Margaret, 82 — keeping mum at home
After a difficult stay in hospital, Margaret's family were told a care home was the only option. We built a small team of three carers around her routine and kept in touch with her GP. Eighteen months on, she's still safely at home.
Outcome
3 daily visits · same 3 carers · 0 falls in 12 months
End of life · Stowmarket
Frank, 76 — dignity to the very end
Frank wanted to be at home with his wife. We worked alongside the district nurses, covered overnight sits and made sure his family had support too. He passed peacefully at home, surrounded by the people he loved.
Outcome
24/7 cover · family respite · end-of-life trained team
Hospital discharge · West Suffolk
Beryl, 79 — home within 48 hours
West Suffolk Hospital referred Beryl on a Friday afternoon. We did the assessment that same day, sorted medication support, and had her home safely by Saturday evening.
Outcome
48-hour turnaround · liaison with ward · GP notified
Our commitments to you
Written down, so you can hold us to it.
We're a local team, not a national chain. Smaller rounds, familiar faces, and a manager you can actually get hold of.
- A small, consistent care team
- We build a dedicated team around each client, so faces stay familiar wherever possible (except holiday, sickness or an emergency).
- A care plan written with you
- Built together with the person and their family at the kitchen table. Never a copy-pasted template.
- You'll always reach a real person
- In office hours, the manager. Out of hours, a senior carer on call. No queues, no press-1-for-this.
- Every carer DBS-checked and trained
- Enhanced DBS, right-to-work checks, the Care Certificate, plus dementia and moving-and-handling training before their first visit.
- Not the right carer? We'll swap them
- Tell us if someone isn't the right fit and we'll replace them within 48 hours. It rarely happens, but you'll never be stuck.
- No long contracts, no hidden extras
- Seven days' notice to cancel, no exit fees, and every rate that applies set out in your written quote before care starts.
Your registered manager
Jade L. — the person who is accountable for your care.
Every CQC-registered service has one named manager who answers for the quality and safety of the care. At Harmony that's Jade. She leads the care team, signs off care plans, and is the person families can get hold of when something matters.
- Registered with the Care Quality Commission
- Leads assessments, care plans and supervision of the care team
- Reachable in office hours; a senior carer is on call out of hours
Choosing a provider
Six questions to ask any care provider.
Ask us, then ask the next agency on your list. Here are our answers, in writing.
The question
Our answer
Will the same carers come each time?
A small, consistent team wherever possible
Who writes the care plan?
You and your family, together with us
Who answers when I ring?
The manager in office hours, a senior carer on call after
What's the shortest visit?
30 minutes, never rushed
Are weekend and bank holiday rates clear?
Yes — every rate that applies is in your written quote
How do I stop the care?
Seven days' notice. No exit fees, ever
Straightforward pricing
You'll know what it costs before you commit.
We put your quote together after a free visit to your home. No hidden fees, no long tie-ins, and every rate that applies — including any weekend or bank holiday rates — set out clearly in your written quote.
Visiting care
From £20.94
Per 30-minute visit, never rushed
A full hour
From £29.76
Per visit, morning or evening
Live-in care
From £1,250
Per week, one carer in the home
0+
Suffolk families supported
People we have delivered care to since 2020
0+
Carers recruited and trained
Care staff employed and trained by us since 2020
0/7
Someone on call
Manager in office hours, senior carer overnight and at weekends
0.0★
Average review rating
Mean of the 4 reviews published on our reviews page
In their words
What Suffolk families tell us.
"Jade went above and beyond her person-centred approach to afford this gentleman the utmost care and reassurance at a difficult time for him."
A health & social care professional
Suffolk
"The carers treat Mum like she's their own grandmother. After two years with Harmony we finally feel we can breathe."
Sarah W.
Daughter, Bury St Edmunds
"Reliable, kind and genuinely professional. Dad's quality of life is unrecognisable since they started."
James H.
Son, Stowmarket
Home care in your town
Local pages with the services, nearby villages and questions that come up most in each area.
Common questions
The things families ask us first.
How quickly can care start?
Usually within a few days. We aim to visit you at home within 48 hours of your call, and for hospital discharges we can often turn things around the same week.
Do I have to sign a long contract?
No. There is no fixed term. If you want to stop, we ask for seven days' notice and there are no exit fees.
Will the same carer come every time?
We build a small, consistent team around each client so faces stay familiar wherever possible. Holiday, sickness and emergencies are the exceptions, and we tell you in advance whenever we can.
Are your carers checked and trained?
Every carer has an enhanced DBS check, right-to-work checks and the Care Certificate, plus dementia and moving-and-handling training before their first visit.
Can I get help paying for care?
You may be entitled to support from Suffolk County Council, NHS Continuing Healthcare or Attendance Allowance. Our funding page explains each route, and we can point you in the right direction on the phone.
Which areas of Suffolk do you cover?
We support adults 18+ across Suffolk, including Bury St Edmunds, Newmarket, Mildenhall, Ipswich, Stowmarket, Sudbury, Haverhill and the surrounding villages.
Free, no strings visit
Let's talk about what good care looks like for your family.
Speak to our care manager today. No script, no pressure. We'll listen, answer your questions and arrange a free visit whenever suits you.